Privacy policy

The confidentiality and security of your data are fundamental values for The Other Spain S.L. (hereinafter, “The Other Spain”).

Accordingly, we ensure compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation, “GDPR”) and with Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights.

This Privacy Policy governs the processing of personal data and private information that may be collected and/or processed during browsing of the website and the contracting or subscription to products included and/or accessible through the website https://theotherspaintours.com/ (hereinafter, the “Website”), owned by The Other Spain.

Below you will find all the necessary information regarding the personal data we collect, how we process it, and your rights.

The Other Spain is the data controller for the processing of data for the purposes described in this Privacy Policy. Our contact details are:

Controller Name: The Other Spain S.L.
Postal Address: Calle de Castelló, 50, Bajo Izq. 28001 Madrid
Telephone: +34 919 115 324
Email: hola@theotherspaintours.com

The data we process originates from various sources to ensure the quality of our services. We process the personal data you provide to us via:

• Contact forms on the website: quote requests, custom travel requests, etc.
• Newsletter subscription forms

In order to provide The Other Spain’s services, we will collect and process the following personal data:

• Identification data: first name, surname
• Contact data: email address

Below, we inform you of the purposes for which we process your personal data, along with the legal basis for such processing:

Your personal data will be accessible to our authorised personnel, each according to the access rights to which they are entitled.

Your personal data will not be disclosed to third parties, except to the following categories of recipients when necessary:

• Public administrations, law enforcement authorities, courts and/or tribunals to comply with legal obligations or to defend ourselves against claims.
• Companies responsible for ensuring the proper execution of the contract.

We guarantee that personal data collected for the aforementioned purposes will not be transferred outside the European Economic Area (EEA) in the absence of an adequacy decision by the European Commission or the establishment of appropriate safeguards ensuring the security and protection of your personal data.

Customer personal data will be retained while the contractual relationship with The Other Spain is maintained, or, in cases where you have given your consent, until such consent is withdrawn and/or you object to the processing.

Thereafter, your data will be blocked for the period required by applicable law for compliance with legal obligations or enforcement of liabilities:

• If you have been a client / processing based on a contractual relationship: 5 years.
• Processing based on consent: data will be retained until consent is withdrawn or the right of objection or erasure is exercised, for a maximum period of 2 years.

In accordance with applicable law, you may exercise your rights of access, rectification, objection, erasure (“right to be forgotten”), restriction of processing, data portability, or not to be subject to decisions based solely on automated processing, as well as to withdraw consent, by contacting hola@theotherspaintours.com.

You may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you consider that your rights have been violated.

The Other Spain may amend this Privacy Policy in response to legislative or regulatory requirements, or to adapt the policy to instructions and recommendations issued by regulators. It will also be amended if the purpose of data processing changes. We therefore recommend that you review the Privacy Policy periodically.